How healthy is your revenue operations really?

The data tells a hard story. Median gross revenue retention for B2B SaaS sits at roughly 90 to 92 percent, while the top quartile reaches 95 percent or higher — a gap that compounds into millions in lost ARR at scale. The difference is rarely effort. It's visibility — whether ops sees the problems coming, or only finds out at renewal time.

This scorecard measures the systems behind that visibility. Churn signal tracking, SLA discipline, process documentation, automation maturity, data trust, and renewal motion. Six pillars that collectively determine whether your ops compounds revenue or leaks it.

You'll get a tier, a pillar-by-pillar breakdown, and the three highest-leverage fixes for your specific weaknesses — each with a first step you can take this week. The scoring and the benchmarks behind it are explained in full on the methodology page.